EFFECTIVE DATE: February 23, 2023
At Soulfx Technologies Inc. (“Soulfx”, “we” or “us”) we value the trust that our customers place in us to appropriately use and protect personal information.
This Privacy Notice informs visitors and regular users of the Soulfx Programs offered via Soulfx websites (collectively referred to as the “Soulfx Websites”) about the purposes for which Soulfx may collect, use, and share personal information, and how it is protected. We want you to be clear how we use personal information and the ways in which we protect this information. By using the Soulfx Websites, you accept the privacy practices presented in this Privacy Notice.
We encourage you to read this Privacy Notice in full to understand our privacy practices before using the Soulfx Websites or submitting any personal information.
Scope
Programs offered via the Soulfx Websites. Soulfx and its affiliates and subsidiaries may have separate websites, sub-domains, and services through other web, mobile, or cloud platforms that are not subject to this Privacy Notice. Additionally, Soulfx business partners, ad networks, and other third parties have their own websites and services with separate privacy practices. We encourage you to read the privacy notices of all websites, portals, and applications that you visit to understand their privacy practices.
Throughout this Privacy Notice, we use the term “personal information”, which is any information accessed, collected, or used by Soulfx that identifies an individual, or can reasonably be used to identify an individual, directly or indirectly. This may include, for example, your contact information, your account information and your health information. “Personal information” is equivalent to similar terms used in different regulations, such as “personally identifiable information (PII)” and “personal data.” This Privacy Notice does not cover information that is de-identified and/or aggregated and cannot be associated with an identifiable individual, since this information is not considered to be personal information.
Personal Information We Collect
When you use the Soulfx Websites, we may collect personal information about you. The personal information we may collect with your prior consent, where required by law, includes but is not limited to:
- Your Complete Name
- Your Email Address
- Your Date of Birth
- Your Contact Information
- We may collect non-personal information and it may be aggregated with other information. If we combine your non-personal information with personal information, the combined information will be treated as personal information.
Tracking Technologies We Use
We use various technologies to collect personal information about visitors to our Soulfx Websites. These technologies include the following:
- Web server logs
- As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data.
How We Use the Personal Information Collected
Generally, personal information that is provided to Soulfxis used to determine eligibility under various benefit plans, to adjudicate and process claims, to administer health benefit plans, and to meet regulatory or contractual requirements. Personal information also includes records and data relating to the claims experience and history.
How We Share Personal Information Collected
Generally, personal information that is provided to Soulfx is used to determine eligibility under various benefit plans, to adjudicate and process claims, to administer health benefit plans, and to meet regulatory or contractual requirements. Personal information also includes records and data relating to the claims experience and history of benefit plan members.
How We Share Personal Information Collected
- We may share personal information with other business units when permitted by law. Additionally, we may share your personal information with third parties only in the ways described in this Privacy Notice.
- Limited personal information may be disclosed to business partners whose products or services you indicate you wish to use.
Your Choice
Where appropriate or legally required, we will describe how your information we collect through the Soulfx Websites will be used, and will provide choices about whether to allow us to engage in that use. To exercise your choice, you may contact us to correct, update, amend, or request deletion of your personal information through the address listed in the Contact Information section below.
Your Rights
You can contact us directly any time at the address listed in the Privacy Office Contact Information section below to update your personal information or make another type of request regarding the information you know or believe the Soulfx Program holds about you. Here are some rights that you may have according to where you are located:
Soulfx shall provide you with a response to any such request(s) without undue delay and in any event within 30 days of receipt of the request. That period may be extended by 30 days where necessary, taking into account the complexity and number of request(s). Soulfx shall inform you of any such extension within 30 days of receipt of the request, together with the reason(s) for the delay. If you make the request by electronic-form means, the information shall be provided by electronic means where possible, unless otherwise requested by you in written documentation.
You can also exercise the rights listed above at any time by going to the contact information at the bottom of this notice.
If your request or concern is not satisfactorily resolved by us, you may approach your local data protection or privacy regulator.
Retention
We will retain your personal information to meet our contractual obligations to you and for as long as your account is active, is reasonably useful for commercial purposes, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
How We Protect Your Information
Soulfx has implemented programs to address the privacy and security requirements of protecting health information.
Soulfx has also established appropriate physical, technical, and administrative safeguards to protect the personal information we collect from or about our users. We restrict access to personal information to s and its affiliates and their respective employees, contractors, and agents who need to know the information to process it for us, and who are subject to confidentiality obligations.
Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances. If you have any questions about security or have reason to believe your interaction with us is no longer secure (for example, you feel the security of any account you might have with us has been compromised), you must immediately notify us of the problem by sending an email to [email protected]
Changes to this Privacy Notice
We may periodically update this Privacy Notice to describe new features, products, or services we offer and how it may affect our use of personal information about you and your controls. Since we may change this Privacy Notice, we recommend you check the current version available from time to time. If we make changes to this notice, we will update the “Effective Date” at the beginning of this notice.
Privacy Office Contact Information
If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information, please contact us at: [email protected]
Soulfx Technologies Inc.
Suite 206, 16-1375 Southdown Rd.
Mississauga, ON L5J 2Z1
For more information on your privacy rights, you may also contact the Federal Privacy Commissioner at:
Office of the Privacy Commissioner of Canada
112 Kent Street Place de Ville Tower B, 3rd Floor
Ottawa, Ontario
K1A 1H3
Or your provincial office of the Information and Privacy Commissioner for more information.
© 2023 SOULFXINC. ALL RIGHTS RESERVED.
Version: 10.0
Date: Feb 23, 2023